New England Biolabs is working diligently to ensure we keep our employees and their families safe, while maintaining our business continuity. Despite a "Stay At Home" advisory being put in place in Massachusetts, USA, we are deemed an essential business, and our manufacturing and distribution teams continue to be fully operational. We are continuing to work with our suppliers and distribution partners to ensure uninterrupted access to our products and technical support.
HomeFAQsMy NEBNext Direct Genolytyping Solution 4°C box accidentally froze, can I still use it?
FAQ: My NEBNext Direct Genolytyping Solution 4°C box accidentally froze, can I still use it?
No. The Sample Purification Beads and Streptavidin Beads cannot be frozen. Sample Purification Beads should be stored at RT and Streptavidin Beads at 4°C upon arrival. Please contact technical support (email@example.com) if the beads arrive frozen.
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