For Scientists, By ScientistsNew England Biolabs was established in the mid-1970s as a cooperative laboratory of experienced scientists. It was conceived to be a part of the scientific community by providing top quality tools and experimental expertise. This basic philosophy has continued to the present day and has led to long-standing relationships with many of our fellow scientists.
Our technical support model is unique as it utilizes many of the scientists at NEB. Any question regarding a product is dealt with by the product manager, who is the scientist responsible for manufacturing the product, by a product development scientist, who may have helped develop the product, or by a researcher, who uses the product in their daily research. Instead of having a small tech support group at NEB, all of our scientists participate in technical support.
Request NEB Technical Support
Use the following form to request technical support from NEB, or
Call: 1-800-632-7799 (Monday - Friday 9:00AM - 5:00 PM EST).
International customers: please contact your local subsidiary or distributor.
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